Cellphone Angst

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I have a Blackberry with at&t mobile service.  I have been a longtime at&t mobile customer, and I have been relatively happy with their product, until recently.

About two years ago I decided to get myself a Blackberry phone.  It would allow me to access many things that I needed, while away from my home flying to all point of the USA.  For the first year my Blackberry worked fine.  Then I inadvertently tried to teach my phone how to swim in the toilet!! (That in itself is another good story.)  I found out very quickly that a Blackberry can not do the backstroke, the breaststroke, the butterfly, nor the freestyle!

The replacement that I had to purchase, I inadvertently forgot to purchase insurance on the first phone, lasted a few months before it developed technical problems.  The second replacement lasted about 6 months before it developed technical as well as aesthetic physical issues.

I now have a third replacement Blackberry, now a total of 4 phones later, that is only 33 days old.  It, too, is now not functioning at 100% capacity.  It is very slow and it appears that the battery doesn’t last as long as it should.  When switching between applications, it goes into its “thinking” mode!  C’mon, dude, don’t start that “thinking” crap with me all the time!!

Well, I have talked to the at&t mobile store and they were not going to “work a deal” with me. I spoke to them about working a deal to change phones to an Apple iPhone.  They say that Apple has “their hands tied” contractually.  Well I said that if you show me what that knot looks like, I am sure that I can untie it and then we can play “Let’s Make A Deal”!!  The lady saw no humor in that part of our conversation, GRRRR.  She informed me that my account was not available for an upgrade until 9/6/2010, that’s five months away.  But if I wanted to pay full price-$499 for the iPhone- she would be more than happy to help me out.  I believe what she meant to say was that if I was that stupid and willing to pay double price for the iPhone before my contract was up, she would be MORE than happy to take my money and help me out, you idiot!

YGBSM!!  (You gotta be S####ing me!)  I believe that was was my reply to this young lady on the other end of the phone acting as a ‘customer service’ person.  There was a long pause and then she so eloquently replied…….”I take that answer to be NO, Mr. Hammack????”  I told her that I thought that she was brilliantly intuitive!

So what is a person to do when his cellphone starts to act up and the replacements aren’t any better equipment.  Additionally, it appears that your cellular company is into S&M bondage, informing you that their hand are tied up, and they really don’t want them untied!

Someone please help me!

OH YEAH, I AM STILL LIVING THE DREAM!

2 thoughts on “Cellphone Angst”

  1. I know what you mean I finally went to Verizon but I guess they all have there quirks Shawna went through 4 phones that kept failing before she finally got one that so far is working. And Jesse has had 2 in the last year and it is now freezing and locking so have to see about getting him something else and we all have Verizon they have us locked in to there 2 year contracts
    But we went to the local 29 miles away Ford dealer this morning because the air Conditioner/Heater Vents in our truck are cracking and breaking they are a piece of plastic junk and out truck is stil gaurnteed but they told us that if he had taken them out they were not warentied and we would have to wait about 45 min to see a service manager before they could order them and to see if they were warenteed well Richard told them to stick there pieces of crap plastic where the sun doesn’t shine and he would order them on line as they have an after market replacement that is all metal and will not just crack and break from the heat and cold but it is like they do not care what ever happened to quality of workmanship in this country did we sell it to the Chinese maybe. good luck with your phone situation.

  2. I know what you mean I finally went to Verizon but I guess they all have there quirks Shawna went through 4 phones that kept failing before she finally got one that so far is working. And Jesse has had 2 in the last year and it is now freezing and locking so have to see about getting him something else and we all have Verizon they have us locked in to there 2 year contracts
    But we went to the local 29 miles away Ford dealer this morning because the air Conditioner/Heater Vents in our truck are cracking and breaking they are a piece of plastic junk and out truck is stil gaurnteed but they told us that if he had taken them out they were not warentied and we would have to wait about 45 min to see a service manager before they could order them and to see if they were warenteed well Richard told them to stick there pieces of crap plastic where the sun doesn’t shine and he would order them on line as they have an after market replacement that is all metal and will not just crack and break from the heat and cold but it is like they do not care what ever happened to quality of workmanship in this country did we sell it to the Chinese maybe. good luck with your phone situation.

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